Whether it’s unlocking your smartphone using facial recognition or asking Alexa to play a particular song, artificial intelligence is now part of our daily lives. There are numerous best AI Chatbots available that can expedite tasks like content creation, question-answering, and checking bank statements. However, you can also use them for casual chat. And that is just the tip of the iceberg when it comes to their abilities.
AI-driven chatbots are revolutionizing how we carry out tasks. You have probably heard of ChatGPT, which everyone is talking about, but that is just the beginning. Millions of people use a variety of the best free AI Chatbot tools in both their personal and professional lives.
Grand View Research predicts that by 2025, the global chatbot economy will be worth $1.25 billion. According to an Oracle survey, 80% of business decision-makers either currently use or intend to use chatbots. Additionally, over 1,350 chatbots and virtual agents are now in use, according to Chatbots.org.
Many major companies have developed fascinating AI Chat bots that are popular with their target markets and consumer base. The majority of people are already familiar with or utilize some of the best AI chatbots, such as Siri, Alexa, Cortana, and Google Assistant. In this article, we will look at some of the best free AI chatbots and how they can improve both personal and professional productivity. But before we proceed, let’s understand what AI chatbots are.
What are AI chatbots?
Think about a program within an app or website that imitates human conversations by employing NLP (natural language processing)—that is an AI chatbot. Chatbots are intended to meet user requirements without the assistance of a human operator. They are frequently employed to provide answers to commonly asked questions and help users navigate websites and mobile apps. Now here is the difference!
AI chatbots can understand the reason behind your customers’ inquiries by utilizing machine learning and natural language processing (NLP). They can also take into account each customer’s entire conversation history throughout interactions and respond to their inquiries in a relatable, human-like manner.
AI chatbots fall into two main groups:
- Rule-based chatbots: They respond to specific input patterns with prepared comments that follow established guidelines and decision-making processes.
- AI-powered chatbots: They use machine learning and artificial neural networks to extract knowledge from data and improve their conversational skills over time.
If you are still utilizing conventional or rule-based chatbots and want to transition to AI chatbots, keep reading! Here is a list of the 10 best AI chatbots you can use in 2023.
10 Best AI Chatbots in 2023
It may be difficult to choose the best AI chatbot for your company given the wide variety of AI chatbots that are currently available. Here is a list of the best AI chatbots online from which to choose:
1. ChatGPT
We couldn’t possibly make a list of the best AI chatbots without mentioning OpenAI’s ChatGPT, an AI language framework that has essentially devastated the world of the internet since its launch in November 2022. ChatGPT is an AI language framework with a number of characteristics that make it special and effective for chatbots and other applications.
One of its standout characteristics is its capacity for precise and human-like understanding of natural language questions and responses. This implies that consumers can inquire about an extensive variety of subjects. ChatGPT can also generate text in a variety of languages and formatting styles, making it flexible and configurable.
Key Features
- Advanced NLP.
- Large knowledge base.
- Personalized interaction.
- Multilingual support.
- Social media and website integration.
2. Zendesk Chat
Zendesk is one of the best AI chatbots, established in 2007 as a sales CRM and customer service software. It helps organizations manage their sales, customer service, and other communication with clients. Zendesk Chat is a feature available within Zendesk. You can do a lot with Zendesk Chat. You may brand your chat panel to go along with your company’s aesthetic, view live website visitors, and even deliver specific messages to particular website visitors.
Giving accurate and pertinent information to users of your website is crucial. The Zendesk Chat bot accesses the Zendesk Knowledge Base for your business to retrieve the necessary information. In the event that the bot is unable to respond to a question, it smoothly transfers the conversation—along with context—to an agent.
Key Features
- A simple-to-use interface.
- You can set up your bot to respond to some of the most typical client inquiries. This does not need any code.
- Multilingual.
- Cross-platform messaging on the web, mobile, and social networks.
- Advanced reporting and analytics to assist you in keeping up with customer experience improvement.
3. LivePerson
LivePerson is a fantastic conversational artificial intelligence platform that connects clients with companies via their preferred channels, including voice, SMS, and texting. Adding a more personal touch, LivePeson not only makes the customer’s life easier but also aids businesses in building deeper relationships with their customers.
The fact that LivePerson offers an extensive collection of tools and data that help businesses better understand the wants and needs of their customers is another reason why it is among the best AI chatbots.
Key Features
- Incorporates numerous messaging platforms, including WhatsApp, Apple Business Chat, Facebook Messenger, Google Rich Business Messaging, and more.
- Analytics for real-time messaging.
- Enables you to create chatbots from scratch and customize them to your specific business requirements.
4. Drift
Drift provides one of the best chatbots with conversational AI that is currently available. The bot is extremely user-friendly and can tailor chats based on the client’s choices and actions. The Drift website states that this is possible because “Drift’s conversational artificial intelligence is trained on more than 6 billion interactions to recognize the patterns that attract and convert consumers into the qualified pipeline.”
Drift can also assist with qualifying website visitors, locating the particular team or sales representative that can assist them, and assisting with meeting scheduling. All of this is done without formalities.
Key Features
- Integrates with a wide range of applications, including HelpDocs, Scout, Zendesk, Slack, HubSpot, and others.
- Can direct any conversation to the team or agent who is most qualified.
- Specific website visitors with customized messaging.
- Web and mobile app messaging.
5. Intercom
Consider Intercom to be one of the “oldies” on our list. It had a limited amount of AI when it appeared in 2011. By the year 2023, the founders will have improved the service to such an extent that it can successfully compete with a number of the best AI chatbots now available.
When Intercom unveiled its “Fin bot,” an AI chatbot powered by GPT-4, the world first witnessed this significant advancement in AI. The chatbot converses fluidly, has a wide range of business knowledge, and needs little configuration to be customized.
Key Features
- Incorporate more than 250 apps.
- mobile and desktop applications.
- Customized communications with website visitors.
6. Salesforce Einstein GPT
The next best AI Chatbot online on our list is from Salesforce, one of the most well-liked cloud-based CRM systems available.
Salesforce’s Einstein GPT was created using OpenAI’s GPT-3 technology. This indicates that it analyzes customer data using machine learning methods. And what is its main advantage? In essence, this enables team members to provide more individualized solutions by assisting your team in anticipating consumer behavior.
Key Features
- Integrates seamlessly with all Salesforce products as well as a wide range of third-party products.
- By analyzing the text itself, NLP can classify the intentions of website visitors.
- Enables you to monitor social media conversations about your brand. As a result, your future marketing initiatives will be more effective because you will have a better understanding of how customers and prospects actually feel about your brand.
7. Replika
So far, we’ve discussed AI chatbots that are aimed toward sales, marketing, and other business-related functions. Replika is somewhat odd, but due to how distinctive it is, it still deserves a place on this list of the best AI chatbots online. A chat with Replika is, in the words of its creator, “a space where you are free to express your opinions, emotions, beliefs, memories, experiences, and dreams—your ‘private perceptual world’.”
In essence, it’s like having a life coach, friend, or therapist all to yourself. This is one of the best AI chatbots online that analyzes your interactions using machine learning algorithms to discover your interests and preferences. It then adjusts its responses accordingly.
Key Features
- Both iOS and Android users have access to apps.
- enables users to pick and customize their 3D avatar.
- Speech recognition.
- Learns to imitate users.
8. Jasper Chat
When it comes to producing content with artificial intelligence, Jasper has a lengthy track record of success. Jasper’s content production skills and other features are combined with an emerging AI chatbot. This is known as Jasper Chat, which is based on GPT 3.5 and other models of languages, and includes OpenAI as a partner. JasperChat, on the other hand, was developed for sectors like advertising, marketing, and other relevant ones.
The company claims that by the middle of 2021, Jasper Chat will have gained knowledge from billions of posts and other sources of information in 29 different languages. Therefore, this best AI Chatbot online remains capable of holding moderately complex dialogues even when they might not contain the most recent facts. Additionally, there is a helpful toggle to incorporate Google search data, which gives it more power.
Key Features
- Possesses extensive knowledge of a variety of specialized and complex topics.
- Features a user-friendly, familiar, and accessible design.
- Maintains a better context and can respond with more pertinent and accurate information by recalling earlier parts of the conversation.
- Enables the quick creation of original, relevant, and useful content.
- Capable of producing content in 29 different languages.
9. Bing Chat
The most recent iteration of Microsoft’s Bing Chat is an AI-powered chatbot that is based on OpenAI’s GPT-4. It uses the most recent GPT-4 language models to generate unique and engaging user conversations. Additionally, Bing Chat’s deep learning capabilities enable it to interpret natural language and produce instantaneous responses.
You can ask inquiries to Bing’s AI chatbot and get extensive, in-depth answers with references that point to the original sources and the most recent information. This is one of the best free AI chatbots that may also help you with your creative endeavors, such as writing a poem, story, or piece of music, or using the Bing Image Creator to turn words into images.
Key Features
- Utilizes the GPT-4 model.
- Personalized and original responses.
- Contains the cited references.
- Acts as a search engine.
10. Genesys (formerly Bold360)
Genesys is among the best free AI chatbots available to companies. Customers may easily communicate with the chatbot thanks to its NLP capabilities.
Additionally, it is very adaptable, enabling organizations to modify the chatbot’s responses to suit their particular requirements and branding. Its integration with other business systems like CRM and knowledge management platforms ensures the accuracy and timeliness of the information provided to clients.
Key Features
- Support for multiple communication channels, such as web chat, social media, and email, is referred to as multichannel support.
- Extremely adaptable.
- Advanced reporting and analytics.
Improve Your Customer Service with the Best AI Chatbots
AI chatbots have undergone exciting technological advancements in recent years. With the use of AI chatbots, organizations may broaden their activities and provide assistance, freeing up humans to focus on conversations that require human participation.
We’ll undoubtedly see a considerable number of the best AI chatbots in the years to come as they get smarter, more flexible, and more useful. All things considered, there is no question that it is worthwhile exploring the potential of AI chatbots right now
Snehil Masih is a professional technical writer. He is passionate about new & emerging technology and he keeps abreast with the latest technology trends. When not writing, Snehil is likely to be found listening to music, painting, traveling, or simply excavating into his favourite cuisines.
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