Ubisoft connect helps gamers to update and play games. The main aim of the platform is to provide an uninterrupted gaming environment. However, some players have recently reported Ubisoft connect not working in Windows 10, 11, or older version devices. The following error message is displayed

‘A Ubisoft service is not available at the moment’

Don’t worry if you are facing a similar error. The guide below provides comprehensive solutions to fix Ubisoft connect not working.

How to Fix Ubisoft Connect Not Working?

The following section helps in determining why is Ubisoft connect not working in Windows devices and how this can be easily fixed. You don’t need to apply them all, move down the list until you find the fix that works for you.

FIX 1: Check and Update Proxy Settings

If your PC utilizes proxy settings there can be connectivity issues with your Ubisoft connect. However, disconnecting the proxy settings can fix the issue. Refer to the steps below to disable your proxy server and check if this could fix Ubisoft connect not working issue.

Step 1: Use Windows and R keys together to open the Run Command prompt

Step 2: Type inetcpl.cpl in the search bar and press enter key.

Type inetcpl

Step 3: In the Internet Properties window navigate to the Connections tab and click on LAN Settings.

click on LAN Settings

Step 4: Uncheck (if checked) the following options under the Local Area Network settings and click on OK to apply the updates.

  • Automatically Detect Settings
  • Use a proxy server for LAN
    Use a proxy server for LAN

Launch the Ubisoft Connect to check if this resolves the error. If Ubisoft connect not working error persists try the next solution.

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FIX 2: Flush your DNS and Renew IP

For many issues of Internet disconnectivity that includes Ubisoft connect not working Flushing the DNS and renewing your IP is among the most effective fixes. Below mentioned are the steps to flush DNS and renew the IP of your Windows device.

Step 1: In the search box on Taskbar write cmd. Choose the Run as Administrator option. To continue click on the Yes option.

Type cmd in Search Bar

Step 2: Write the following command in command prompt and then press Enter key



Step 3: Now Enter the command ipconfig/renew and press the Enter key.

These commands will renew your IP and flush DNS on your device. Once done, close the command prompt and launch Ubisoft connect. Check if this could fix Ubisoft connect not working in PC. If the issue persists, move to the next solutions.

FIX 3: Close the unnecessary Apps

Many unnecessary running programs or applications can interrupt the working of Ubisoft connect and lead to Ubisoft connect not working issue on your Windows PC. Therefore it is advisable to close all the apps that are not in use and check if this could fix Ubisoft connect not working problem.

To close the unnecessary programs or applications running in the background right-click on your taskbar and open Task Manager. A complete list of applications running on your device is displayed. Right-click on the ones that are not in use and select the End Task option for each of them.

Choose the End Task option

Launch Ubisoft connect and check if the background programs or apps were the culprits behind the error. If Ubisoft connect not working issue remains check out the next fix.

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FIX 4: Disable IPV6

Many gamers reported that IPv6 protocol on their Windows triggered the Ubisoft connect not working issue on their devices. Therefore, to fix the disconnection issue, disable IPV6 on your PC by using the following steps.

Step 1: Right-click on the network icon present on bottom right of the home screen of your desktop. Choose the Network and Internet settings option.
Open network and internet settings


Step 2: In the Settings window choose the alternative that reads ‘Change adapter options’.

Step 3: Right-click on your current internet connection and expand the Properties option.

Expand on Properties

Step 4: Check the Internet Protocol version 4 (TCP/IPv4) and uncheck Internet Protocol version 6 (TCP/IPv6).

Click on OK to save the applied changes. Now Run the Ubisoft connect and check if it works normally. If Ubisoft Connect not working issue persists move on to the next fix.

FIX 5: Update Drivers

Since you have tried all the above fixes and nothing worked, there are high chances that device drivers installed on your Windows PC are outdated or incompatible. Faulty drivers have led to Ubisoft connect not working in PC for some users. To have an uninterrupted gaming experience it is important to have updated network and graphics drivers installed on your Windows device.

You can manually update drivers from the website of the manufacturer. This method might not be a preferable choice for all the users. As it requires technical specifications of your device to find the compatible drivers. However, the best option is to download a free driver updater software that can automatically download all the pending driver updates.

The Bit Driver Updater tool is one of the best software to scan your PC for outdated drivers and update them with a single click. Not only this the tool backs up the driver data that can be restored whenever required. Plenty of other features such as technical support, 60-day money-back guarantee, etc can be unlocked with the Pro version of the software.

Here is how the tool can be used to update all the system drivers and fix Ubisoft connect not working in Windows.

Download the Bit Driver Updater tool from the download button. Install it by following the instructions on your desktop screen.Windows-Download button

Launch the tool and begin the scan to find outdated drivers on your Windows PC with the help of Scan Drivers option.

bit driver updater software

Wait till the list of outdated drivers is displayed and then use the Update All option available at the bottom of the list to update all the outdated drivers. If you are not using the Pro version of the tool you can manually update these drivers one by one by clicking on Update Now option available next to them.

Update all drivers

Open and follow the instruction on your screen to install the downloaded driver files. Restart your Windows PC to apply the updates.

Now check if the Ubisoft connect not working in Windows is fixed with updated drivers.

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Ubisoft Connect Not Working in Windows PC: FIXED

We hope the above solutions fixed the Ubisoft connect not working in Windows PC or other devices. Follow the above methods in the listed order to decrease the time and effort. Keep the device drivers up to date for better communication with your Windows operating system. Use the Bit Driver Updater tool to automatically keep the device drivers updated.

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